Customer Service - Our Guarantee
PetZen™ Products, LLC strives to provide our customers with superior products and customer service. For this reason we guarantee all of our products against defects in manufacturing, material and craftsmanship for 1 year from date of purchase.
If you experience any problems with our products, please return it to the original place of purchase. If you are unable to return an item you may contact PetZen™ Products, LLC directly at 1.877.563.5151 or service@petzenproducts.com for prompt repair or replacement at our discretion.
Warranty products must be returned clean, products that are not clean will be returned to the customer without consideration. If product was sold with any additional manuals, parts or accessories these must also be returned.
All Warranty Claims must include a Return Authorization Number (RA#) and be sent to:
PetZen Products - Warranty
RA# xxxxxxx
1095 N 800 W
Brigham City, UT 84302
If the product defect* is determined to be a manufacturing defect, at the customer's request:
- Product will be repaired, replaced or price of product refunded
- Packages will be paid by PetZen™ Products, LLC
If defect* reported is due to unusual circumstances, such as abnormal wear and tear, abuse, accident, outdoor elements, or natural breakdown of materials over extended use, at PetZen’s discrection and approval:
- Product will be repaired or replaced or credit will be issued toward the purchase of other PetZen Products. A nominal fee may apply.
- Packages must be returned freight prepaid; we do not accept C.O.D. deliveries. We recommend insuring the package.
*PetZen™ reserves the right to make all determinations as to the use of this guarantee.
Lifetime DogTread Frame Warranty
A lifetime frame warranty is included with the purchase of all of our DogTread™ Treadmills. The lifetime frame warranty is for the steel frame structure only. (NO PAID LABOR). This warranty does not cover any abuse or mishandling of the DogTread™. This warranty is non transferable.
If the product defect* is determined to be a manufacturing defect, at the customer's request:
- Product will be repaired, replaced or price of product refunded
- Packages will be paid by PetZen™ Products, LLC
If defect* reported is due to unusual circumstances, such as abnormal wear and tear, abuse, accident, outdoor elements, or natural breakdown of materials over extended use, at PetZen’s discrection and approval:
- Product will be repaired or replaced or credit will be issued toward the purchase of other PetZen™ Products. A nominal fee may apply.
- Packages must be returned freight prepaid; we do not accept C.O.D. deliveries. We recommend insuring the package.
Lifetime DogTread™ Parts Warranty
A limited lifetime warranty can now be purchased for all of our DogTread™ Treadmills. The cost is $150.00 and must be paid at the point of checkout. The lifetime warranty is a parts warranty only. (NO PAID LABOR). In this service you as the owner are required to send your defective part back to PetZen™ Products, LLC with your order number and your part will be replaced for a lifetime. This warranty covers operating parts that are defective from using the machine. This warranty does not cover any abuse or mishandling of the DogTread™. This warranty is non transferable.